Troubleshooting in LabelForge

Overview

Find common troubleshooting questions and how to resolve them. If the problem is not resolved by following the recommended steps, please contact our support team.

When I center an object, it shifts slightly off-center.

Snap to Grid (in the Label Setup window) is probably enabled. If the invisible gridlines used for aligning objects do not precisely match the size of the object you are moving, the centering controls may cause an object to shift slightly. Turn off Snap to Grid and re-center the object.

I can select an object, but I can’t delete or move it.

The object is probably locked. Double-click on the object or select it and navigate to the object’s Details Menu. Along the lower edge of the Details Menu, look for the Lock button; click it to change the object to unlocked. You should now be able to move or delete the object normally.

I can see things on the design that can’t be selected or changed in any way.

Usually, these objects are elements of a non-editable background, shown as a result of a Label Type selection in the Label Setup window. To clear the background, click the Label Setup button on the toolbar, and make a new selection for the Label Type option.

My label looks right on the screen but prints in the wrong colors or without some content.

LabelForge shows you a preview of the label as it would appear with the label stock and printing ribbon selected in the Label Setup window. If the actual supplies loaded in your printer are different, you will see a different result. Check that the settings in Label Setup are correct before you print a design.

When I add a Sequence or Merge to an object, my other content disappears.

Most of the Data Sources (such as those for Sequences and Merges) replace the content of a given object with the content of that Data Source. If you’d like to include other information in the same object, use the “_SPECIAL” Data Source, which lets you include manually entered information along with automatically updated information.

More Support Options

If you have any questions about using LabelForge label design software, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting GraphicProducts.com. We’re here to help with all your labeling needs!