Troubleshooting for DuraLabel Toro

Overview

For most common system errors, Toro will show an image that explains the problem and how to resolve it. For printing errors where no error message appears, see these recommendations.

If the problem is not resolved by following the recommended steps, please contact our support team.

Toro prints my labels, but cuts them in the wrong place.

Print settings may be incorrect. Save and close your label design, and then click the printer icon in the Toro taskbar to open the printer settings. Under Supply Calibration, check that the selection matches the loaded label stock:

• Continuous (a roll of uninterrupted stock)
• Black Mark (a roll of pre-printed label stock, with black marks on the backing between labels)
• Die-Cut (a roll of pre-cut labels, ready to peel off individually)

Once the setting is correct, click the Calibrate button. Toro will feed some of the supply through and re-adjust its internal sensors. (Once the feed stops, you can open the cover, raise the print head carriage, and wind the supply back in.) Apply the changes, reopen your label design, and try printing again.

Toro feeds out label stock, but nothing is printed on it.

The ribbon may be loaded facing the wrong way. Open Toro’s lid and raise the print head carriage, as if you were going to load a fresh ribbon. Make sure that the ribbon unrolls from the back of the fresh ribbon core on the underside of the print head carriage. Each ribbon has a “shiny” side and a “dull” side; the “dull” side should be showing. From the fresh ribbon core, the ribbon should pull forward to run across the metal print head and over onto the top of the ribbon take-up core. Each core should lock into place when it is properly positioned.

When you are finished correcting the supply loading, lower the print head carriage, close the cover, and try printing again.

My label is printed, but there are blank specks across the printed area.

This can be caused by dust in the printer, on the print head, or on the label stock, especially if your Toro or supplies are stored in the open. We recommend cleaning the printer after every two or three rolls of label stock; now may be a good time. It will also help to keep your supplies closed in their boxes when not in use.

There is a red “X” over the supply icon on the Toro main screen toolbar.

Either no label stock is loaded, or Toro is having trouble detecting the label stock. If you have label stock loaded and need to print, click on the printer icon in the Toro main screen toolbar, and click the button for “Supply Update” in the lower left corner of the Print Settings window. Toro will attempt to re-detect the supply.

The “!” light is glowing red.

Toro is not ready to print. Usually, this is because the print head carriage is not fully latched down; open the cover and press firmly on the textured areas at the top of the print head carriage. The light will change to solid green when the system is ready to print.

The “!” light is blinking red, but there is no error message on the screen.

Toro is paused. Press the Pause/Feed button on Toro’s Control Panel; the light should change to solid green, and any waiting labels should be printed.

The connected display is showing black bars on the left and right sides of the background.

This happens when the resolution for your display isn’t set correctly.

To correct this setting:

1. Open the Displays window. (Follow steps 1 through 4 of the External Monitor Setup in the User Guide.)
2. Select your external monitor.
3. In the drop-down menu for resolution, select the highest available resolution (typically at the top of the list).

When unplugging the HDMI Cable from the back of the Toro, the Toro Screen stays Black.

This happens when Toro is still trying to send the display output through the HDMI connection.

1. Plug the HDMI cable back into Toro and wait 10 seconds. Then, disconnect the cable again.
2. If Toro’s built-in touchscreen is still black, plug the HDMI cable back into Toro and save any label designs or other work. Unplug the HDMI cable, and fold up Toro’s keyboard to cover the built-in touchscreen. Wait 10 seconds and push the keyboard release slider to the right and swing the keyboard down again. Toro’s display settings will be reloaded.

More Support Options

If you have any questions about using your DuraLabel Toro printer, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting GraphicProducts.com. We’re here to help with all your labeling needs!