Troubleshooting for DuraLabel Kodiak

Last Modified: 07/02/2021
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If something seems to be wrong with your DuraLabel Kodiak, refer to the solutions below. If the problem is not resolved by following the recommended steps, please contact our support team.

Error Messages

Kodiak can detect many of the possible problems that can arise during printing and will show an error message on the screen to let you know what has happened and how to resolve the problem.

If one of these errors interrupts printing, you will have several options for how to continue:

  • Cancel All Jobs: Stop printing and cancel any other print jobs that were waiting.
  • Cancel Job: Stop printing the current sign or label but continue with the next print job.
  • Retry Job: Start the current print job over and continue with the next print job.
  • Ignore: Close the error message temporarily, leaving all printing paused.

You can open the error message again by clicking the printer icon in Kodiak’s main toolbar. (This may be necessary if you choose the Ignore option when the message appears.)

Clearing a Jam

If label stock becomes jammed during printing, you will need to open Kodiak’s lid and remove the jammed material. Follow these steps:

  1. Raise Kodiak’s lid, and unlatch and raise the feed roller bar and the two print heads.
  2. Locate the jam. Ordinarily, label stock should move smoothly from the supply roll, under the feed roller bar, between and under the adjustable supply guides, under each of the print heads, and out through the cutter.
  3. Remove the jammed material. This may require you to turn rollers by hand; this will not damage the printer. If material has jammed inside the cutter mechanism, you may need to remove the cutter faceplate; if so, be careful of the blade, which is sharp. (See the instructions for cleaning the cutter.)
  4. Reload supplies. You may need to cut off a section of supply if it is too wrinkled to feed smoothly through the system. This can typically be done with scissors.

For a perfectly clean cut, after supplies have been loaded, you can use the Trim function in the Supply Status Utility.

Repeated “JAM” Error Messages

If you see repeated errors about a jam in the printer, but there does not seem to be any supply jammed anywhere in the system, the sensor near the center of the cutter may be blocked by dust. This typically occurs when Kodiak has not been cleaned for some time. Follow these steps to clear the sensor:

  1. Raise Kodiak’s lid. This will allow light to shine through the cutter and make the sensor easier to find.
  2. From the front of the system, raise the screen to its highest position.
  3. Look through the cutter slot to find the small gap, located at the center of the slot. This gap is the location of the sensor.
  4. Remove any obstruction from the sensor gap. Often, this is best done with a gas duster or “canned air.” If a small piece of label stock has become lodged over the sensor, you may need to use tweezers to remove it.
  5. Close Kodiak’s lid and try printing again.

Unexpected Colors in Printed Labels

Kodiak allows you to design labels with a variety of colors but can only print using the supplies that you have loaded. If your design includes a color that your supplies can’t provide, Kodiak may print your design with its best match of the available supply colors. If you would prefer to leave those elements unprinted, follow these steps:

  1. Open the Printing Preferences window in your design program or open the System Preferences window by clicking the Printer icon on the Kodiak main toolbar.
  2. On the Color tab, set the Color Matching option to “Print Only If Color Matches.”

If you need the elements to be printed in their designed colors, you will need to load the appropriate supplies.

More Support Options

If you have any questions about using your DuraLabel Kodiak printer, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting We’re here to help with all your labeling needs!

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