Troubleshooting for DuraLabel 4000

Overview

If something seems to be wrong with your DuraLabel 4000, refer to the solutions below. If the problem is not resolved by following the recommended steps, please contact our support team.

Like visuals? You can view examples here: DuraLabel 4000 User Guide

LED Errors

When an error occurs during the printing process, different LED light messages are displayed. Users can diagnose the printer error according to the LED light message.

Consult the Troubleshooting section of the User Guide for a table that shows LED light messages, their associated printer errors, and solutions to each error.

Common Troubleshooting Solutions

Problem: Power on the printer, but the LED does not light up.

Recommended Solution: Check the power connector.

Problem: LED light turns red (power/status) after printing stops.

Recommended Solution:

• Check for software setting or program command errors.
• Replace with suitable label or ribbon.
• Check if label or ribbon is empty.
• Check if label is jammed/tangled up.
• Check if printer mechanism is not closed correctly. (thermal print head not positioned correctly)
• Check if sensor is blocked by label stock.

Problem: Printing started, but nothing was printed on the label.

Recommended Solution:

• Check if label is placed upside down or if label is not suitable for the application.
• Select the correct printer driver.
• Select the correct label and print type.

Problem: When printing, label is jammed/tangled up.

Recommended Solution: Clean the label jam. If label is stuck on thermal print head, remove it with a soft cloth and alcohol.

Problem: When printing, only part of the contents were printed.

Recommended Solution:

• Check if label or ribbon is stuck on the thermal print head.
• Check if application software has errors.
• Check if start position setting has errors.
• Check if ribbon has wrinkles.
• Check if ribbon supply shaft is creating friction with the platen roller. If the platen roller needs to be replaced, please contact Graphic Products for more information.
• Check if power supply is correct.

Problem: When printing, part of the label was not printed completely.

Recommended Solution:

• Check if thermal print head is stained or dusted.
• Use internal command “~T” to check if thermal print head can print completely.
• Check the media quality.

Problem: Printout not in desired position.

Recommended Solution:

• Check if sensor is covered by paper or dust.
• Check if liner is suitable for use. Contact Graphic Products for more information.
• Check if label roll edge is aligned with label width guide.

Problem: When printing, page skipping occurs.

Recommended Solution:

• Check if error occurs on label height setting.
• Check if sensor is covered by dust.

Problem: Unclear printout.

Recommended Solution:

• Check print darkness setting.
• Check if thermal print head is covered with glue or stain.

Problem: When using cutter, label would not feed, or abnormal cutting occurs.

Recommended Solution:

• Check if cutter is installed properly.
• Check if paper feed rods are sticky.

Problem: Print job sent but does not print label.

Recommended Solution:

• Turn off printer and disconnect cable.
• Wait at least 1 minute, then connect cable, turn printer ON and send print job again.
• If that doesn't fix problem, reboot the computer.

More Support Options

If you have any questions about using your DuraLabel 4000 printer, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting GraphicProducts.com. We’re here to help with all your labeling needs!