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If something seems to be wrong with your DuraLabel 4000, refer to the solutions below. If the problem is not resolved by following the recommended steps, please contact our support team.
Like visuals? You can view examples here: DuraLabel 4000 User Guide
When an error occurs during the printing process, different LED light messages are displayed. Users can diagnose the printer error according to the LED light message.
Consult the Troubleshooting section of the User Guide for a table that shows LED light messages, their associated printer errors, and solutions to each error.
Problem: Power on the printer, but the LED does not light up.
Recommended Solution: Check the power connector.
Problem: LED light turns red (power/status) after printing stops.
Problem: Printing started, but nothing was printed on the label.
Problem: When printing, label is jammed/tangled up.
Recommended Solution: Clean the label jam. If label is stuck on thermal print head, remove it with a soft cloth and alcohol.
Problem: When printing, only part of the contents were printed.
Problem: When printing, part of the label was not printed completely.
Problem: Printout not in desired position.
Problem: When printing, page skipping occurs.
Problem: Unclear printout.
Problem: When using cutter, label would not feed, or abnormal cutting occurs.
Problem: Print job sent but does not print label.
If you have any questions about using your DuraLabel 4000 printer, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting GraphicProducts.com. We’re here to help with all your labeling needs!