Cleaning DuraLabel Toro Max

Last Modified: 10/31/2022
Article Contents



Periodic cleaning of the print head, cutter blade, and platen roller will extend the life of the printer and help maintain optimal printing quality.

IMPORTANT! Always turn the power off and disconnect Toro Max from all power sources before cleaning or performing maintenance. After cleaning, wait at least 5 seconds before turning the power on again.

How to Clean Your Toro Max

  1. Turn the printer off and disconnect it from all power sources (AC power and battery, if installed).
  2. Press the cover release latch and raise the cover of the printer. The cover mechanism will hold the printer open.
  3. Remove the ribbon cartridge and label stock (if loaded), and place them on a clean, flat surface. 
  4. Open an individually packaged cleaning swab, or lightly moisten a clean, soft cloth with isopropyl alcohol (isopropanol)
  5. Gently rub the swab or cloth back and forth across the front and underside of the print head to remove any built-up adhesive or residue.
  6. Run the swab or cloth between and around the gray adjustable label guides in the floor of the printer, to clear any dust or adhesive build-up.
  7. Lift the two black latches on either side of the black rubber roller (“platen roller”), and lift it out. (You can use the notched end of the supply spindle to help release the latches.) Use the swab or cloth to gently wipe away any material that has stuck to the roller surface. Then, press the platen back into place, until the latch on each side has locked it down again.
  8. Finally, use the swab or cloth to clean both sides of the cutter blade, by gently inserting the swab into the slot of the cutter module and sliding it from side to side. Repeat this process for the front and the back of the blade; the cutter module can be flipped forward to make the back easier to reach.


Advanced Cutter Cleaning

If the cutter blade still carries adhesive build-up, you can temporarily separate the metal cutter assembly from its plastic faceplate for a more in-depth cleaning. Be careful when performing this advanced cleaning, as the cutter blades are sharp and could cause minor injury.

  1. With the cutter module flipped forward, remove the three Phillips-head screws: one at the top of the slot, and one on each side of the module.
  2. Carefully remove the plastic faceplate from the metal cutter assembly.
  3. Use a cleaning swab or soft cloth with isopropyl alcohol to remove built-up adhesive or residue from both sides of the blade.
  4. Reconnect the metal cutter assembly and its plastic faceplate with the three screws.

More Support Options

If you have any questions about using your DuraLabel Toro Max printer, get help from Graphic Products’ world-class support team by calling 800-788-5572 or visiting We’re here to help with all your labeling needs!

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